Refund & Cancellation Policy

The Utah Pest Management Association (UPMA) strives to provide high-quality educational programs, meetings, and events for its members and participants. The following refund and cancellation policy applies to all UPMA-sponsored events unless otherwise noted.

Registration Cancellations

Cancellations must be submitted in writing (email is acceptable) to the Utah Pest Management Association.

Cancellations received at least 60 calendar days prior to the scheduled event may be eligible for a full refund, less any non-refundable processing fees.

Cancellations received within 30 calendar days of the event are evaluated on a case by case baisis.

Cancellations received less than 30 calendar days prior to an event are not eligible for a refund, but may be applied to a future event.

No-shows are not eligible for refunds.

Substitutions

Participant substitutions may be permitted at no additional cost, provided the substitution request is received prior to the event start time and the substitute meets any applicable eligibility or licensing requirements.

Event Changes or Cancellations by UPMA

UPMA reserves the right to cancel, postpone, or modify events due to circumstances beyond its control (including but not limited to weather, speaker availability, or low enrollment).

In the event UPMA cancels an event, registered participants will receive a full refund of registration fees.

UPMA is not responsible for travel, lodging, or other expenses incurred by attendees.

Training Programs & Certification Courses

Certain training programs, certification courses, or licensing-related events may have specific refund policies due to materials, administrative costs, or regulatory requirements. Any such policies will be clearly stated at the time of registration and will supersede this general policy.

Membership Dues

Membership dues are non-refundable.

How to Request a Refund

Refund requests and cancellation notices should be sent here